Job summary
| Job category | Sales / Clerical / Planning / Logistics／Call Center / Customer Support |
|---|---|
| Industry | Consumer Goods／ Apparel / Accessories |
| Employment type | Uncategorized |
| Position level | Director or Above |
| Number of openings | 1 |
| Desired entry time | - |
| Required language skill | |
| Foreign language competence | - |
| Working hours | Others |
| Welfares / Leave systems |
Work details
Job Responsibilities:
• Interact with customers directly either by face to face, telephone or electronically
• Provide and process information in response to inquiries, concerns and requests about products and services
• Manage day to day of customer service operation including administration duties
• Ensure proper records of customer details, inquires, comments and transactions
• Perform necessary follow up
• Handle and resolve customer complaints
• Perform ad-hoc duties as assigned by the manager
Job Requirement:
• A minimum of three years’ of related experience at a multinational company
• Experience working in luxury industry is an advantage
• Strong communication and interpersonal skills
• Excellent customer service skills
• Ability to handle angry and difficult customers including complaints
• Good command of written and spoken English (incumbent has to return complaint emails)
• Independent, proactive and good problem solving skills
• Organized, able to multi-task and detail-oriented
• IT savvy (we are using SAP)
About interview
Liaison
Customer Service Executive
RGF HR Agent
Negotiable / Unpublished
