Senior Associate, Work Center Technical Support

Company Overview
ー多国籍企業にてNetwork Engineerポジション募集
ービザサポート有、シフトワーク勤務

Job Description
【業務内容】
下記がご担当いただく業務内容となります。

• Proactively manage and monitor global/domestic customer network performance for 24x7 to meet customers' Service Level expectations
• Use our standardized tool to isolate/diagnose network faults
• Drive to problem resolution and search for root cause
• To effectively manage service providers and device vendors
• Communicate frequently with internal/external customers/teams via phone/email/Q/web tools (e.g. Fault reporting, notification and escalation)
• Work with various teams to meet the customer focused targets

Requirements
【要件】
下記要件を満たしている方を募集します。

[Requested skills/experience]
• CCNA Routing and Switching or equivalent
• Knowledge of and the ability to configure, diagnose, and use installed networks/communications devices such as routers, switches, and load balancers.
• Knowledge of business concepts, tools and techniques and ability to operate with a business mindset that complements one's functional specialty and keeps it in a business context
• Independent, self-driven, highly customer focused and has desire to learn about Network and new technologies
• Good understanding of network protocols such as TCP/IP, SNMP and VOIP.
• Self-driven, able to persists in the face of obstacles, willing to lead and drive the innovative ideas
• A strong team player who seeks a long-term career in this position
• An active listener who is warm, friendly and has a great telephone voice.
• English and Japanese language: Strong written and verbal communication skills including Japanese Polite expressions(Keigo). If the applicant is a non-Japanese native speaker, “Japanese Language Proficiency Test”, Level N1 certificate is required.
• Be able to work on rotating shifts (12 hours).

[Preferred skills/experience]
• CCNP Routing and Switching
• Extensive experience in managing WAN/LAN networks and routers/servers, SD-WAN
• Strong technical knowledge of telecommunication products and services (e.g. Leased line, Ethernet, MPLS, VPN, Broadband and ISDN)
• Call center experience for corporate customers

Additional Job Information
【給与】

SGD4,500-5,000
※ご経験による

Working Hours:

Shift Hours Shift Pattern
12-Hours Rotating Day : 0800 – 2000
Night : 2000 – 0800 8-day cycle: 2 days, 2 off, 2 nights, 2 off

SingaporeOther parts of Singapore Map

Name of person in charge of hiring：