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Negotiable / Unpublished

  • RGF HR Agent
  • Location: Other parts of Singapore
  • Japanese level:None(+Studying) │Required length of experience:Uncategorized
  • Close
Date:2019/06/25~2019/12/23

Job summary

Job category Sales / Clerical / Planning / Logistics/Call Center / Customer Support
Industry IT / Communications / Internet/ Internet Services
Employment type Uncategorized
Position level Other
Number of openings 1
Desired entry time -
Required language skill -
Foreign language competence -
Working hours Others
Welfares / Leave systems

Work details

Company Overview
-外資系プラットフォーム企業にてカスタマーサービス募集
-多国籍の環境/シティ勤務、上司への報告や社内研修など全て英語になりますので、
英語が流暢に話せる、理解できる方を募集しております。

Job Description
【業務内容】
下記がご担当いただく業務内容となります。

• Work with our global User Satisfaction team to ensure the best possible service for our travelers at all times.
• Develop and deliver ongoing coaching and training to ensure a consistent voice and quality across the User Satisfaction function.
• Take ownership of individual user problems from start to finish, liaising with our partners and internal stakeholders to ensure positive outcomes and delight our users.
• Proactively work to solve recurring user problems by working closely with commercial and technical areas of the business
• Be an evangelist for the voice of the customer internally.
• Help improve processes and reduce waste wherever possible.
• Maintain and continuously improve our on-site Help pages.

Requirements
【要件】
下記要件を満たしている方を募集します。

• Online Customer Service/ User Satisfaction experience, preferably in an online or travel environment.
• Fluency in Japanese to be able to communicate to our Japanese local users.
• A passion for outstanding customer service, along with a history of success delivering excellent customer service via email and social channels.
• Exceptional people skills; ability to influence, inspire and convey ideas.
• Strong coaching and development skills.
• Outstanding written English ability and complaint handling skills.
• Great organisational and communication skills.
• Ability to adeptly handle difficult situations in writing, balancing multiple stakeholder interests.
• Excellent judgement and awareness in difficult circumstances.
• Comfortable handling data and making data-driven decisions.
• Strong user, product, commercial and growth awareness.
• Attention to detail and commitment to perfection in your work.
• An ability to multi-task across a variety of business areas.
• Experience with online web applications and tools; experience of Zendesk or JIRA a plus.
• Excellent written and spoken English, any other languages helpful.
• Passion for helping others and a positive outlook in challenging situations.
• Fast learner and enthusiasm for absorbing new concepts and processes with a flexible and adaptable approach.
• Positive approach to work and to continuous improvement.

Additional Job Information
【給与】

SGD4590-5600ドル+業績賞与
※ご経験による

About interview

Liaison

SingaporeOther parts of Singapore Map



Name of person in charge of hiring:

Customer Service

RGF HR Agent

Negotiable / Unpublished

Close

Company overview

RGF HR AgentCustomer Service RGF HR AgentCustomer Service

RGF HR Agent

Human Resources / Education / Consulting / Professional Services /Staffing / Recruiting

RGF (Recruit Global Family) is the overseas corporation of Recruit Holdings Co., Ltd., Japan's largest talent comprehensive service and information service group enterprise, has started for more than 50 years, based on excellent business philosophy and management experience. Transcend national borders, we will discover new opportunities and possibilities worldwide.
RGF HR Agent provides solid support for the hiring activities of companies and the job-hunting activities of applicants as a general HR service company.
We provide not only regular recruitment but also RPO (Recruitment Process Outsourcing), contracts and so on. We deliver comprehensive services that could only be offered by RECRUIT=RGF, which is number one in Japan in the field of talent introduction, temporary staffing and recruitment information advertising. Having thoroughly met the needs of leading companies in Japan, we will also provide our consummate, high-quality services overseas. RECRUIT=RGF, which is number one in Japan, will continue taking on the challenge of becoming number one in the world.

JAPAN: RGF HR Agent Japan (CDS)
Address: 東京都渋谷区広尾1-13-7恵比寿イーストビル2F
TEL (+81)3-6422-4400
Website: http://www.rgf-hragent.asia/en/japan

CHINA: RGF HR Agent (Shanghai)
Address: 上海市淮海中路8号 蘭生大厦9F
TEL (+86) 21 5331 8000
Website: http://www.rgf-hragent.asia/china

CHINA: RGF HR Agent (Suzhou)
Address: 蘇州市工業園区蘇州大道西1号 世紀金融大厦1615室
TEL (+86) 512 6262 3595
Website: http://www.rgf-hragent.asia/china

CHINA: RGF HR Agent (Beijing)
Address: 北京市朝陽区東三環中路39号建外SOHO,A座902室
TEL (+86) 10 5869 0121
Website: http://www.rgf-hragent.asia/china

CHINA: RGF HR Agent (Tianjin)
Address: 天津市和平区南京路189号津汇広場一号楼1106单元
TEL (+86) 22 2331 1169
Website: http://www.rgf-hragent.asia/china

CHINA: RGF HR Agent (Dalian)
Address: 大连市高新技术产业园区黄浦路537号(七贤路)泰德大厦811室
TEL (+86) 411 8445 7095
Website: http://www.rgf-hragent.asia/china

CHINA: RGF HR Agent (Guangzhou)
Address: 广州市天河区林和西路161号 中泰国际广场A塔1309室
TEL (+86) 20 8527 4585
Website: http://www.rgf-hragent.asia/china

CHINA: RGF HR Agent (Shenzhen)
Address: 深圳市罗湖区嘉宾路2018号深华商业大厦2507室
TEL (+86) 755 8237 5208
Website: http://www.rgf-hragent.asia/china

HONGKONG: RGF HR Agent Hong Kong Limited
Address: Unit 2206, 22/F, Wu Chung House, 213 Queen’s Road East, Wan Chai, Hong Kong
TEL (+852) 2537 2557
Website: http://www.rgf-hragent.asia/en/hongkong

VIETNAM: RGF HR Agent Vietnam Co., Ltd.
Address: RM903 Central Plaza 17 Le Duan St., Dist 1 Ho Chi Minh City
TEL (+84) 8 3911 5800
Website: http://www.rgf-hragent.asia/en/vietnam

THAILAND: RGF HR Agent Recruitment (Thailand) Co., Ltd.
Address: 689 BHIRAJ TOWER at EmQuartier, 23rd Floor, Room No. 2304-2306 Sukhumvit Road, North Klongton Sub-District, Vadhana District, Bangkok 10110
TEL (+66)2-021-0333
Website: http://www.rgf-hragent.asia/thailand/

SINGAPORE: RGF HR Agent Singapore Pte. Ltd.
Address: 71 Robinson Road #05-04 Singapore 068895
TEL (+65) 6221 7437
Website: http://www.rgf-hr.com.sg/

INDIA: RGF Select India Private Limited
Address: 704-705-706, 7th Floor, Vatika City Point, MGRoad, Gurgaon 122002
TEL (+91)124 4139711
Website: http://www.rgf-hragent.asia/en/india

INDONESIA: PT. RGF Human Resources Agent Indonesia
Address: Jakarta Office: Graha Pratama, P1F (21F), Jl. M.T.Haryono Kav. 15, Jakarta 12810, Indonesia
TEL (+62) 21 8378 2866
Website: http://www.rgf-hragent.asia/en/indonesia

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