IT HelpDesk Support

About the client

Our Client is a Japanese IT firm that supports its customers in their digital transformation by leveraging our two historical core strengths that are IT operations and Cloud capabilities. 

They are looking out for an IT Helpdesk support Engineer for their Singapore Office.

 

Responsibilities:

ž   To operate the helpdesk and provide 1st Level /2nd Level IT support relating of IT Hardware and software via Telephone, Email, Remote and walk in users.

ž   Telephone, Email and Remote support for Desktop (Windows, Mac OS), Notebook (Windows, Mac OS), Tablet, Printer, peripheral and IT Network device such as Router, Switch and Firewall.

ž   Create / Close for support ticket using support ticketing system

ž   Coordinate with vendor on the repair / Maintenance of computer equipment

ž   Help to computer setup and repair in repair center

ž   Liaise with the Japanese counterparts.


 

Requirements

ž   Minimum Diploma holder with 1 year working experience in IT support environment

ž   Good knowledge of PC Hardware, OS and Microsoft Office related Software

ž   Familiar with the hardware and software troubleshooting

ž   Possess a pro-active attitude towards customers and good working attitude.

ž   Ability to work together in a team as well as independently

 

 

SingaporeEast District Map

Name of person in charge of hiring：