Job summary
| Job category | IT Engineering (System Engineer / Web / Gaming)／System Engineer (Upstream Process / Sales) |
|---|---|
| Industry | IT / Communications / Internet／ Hardware |
| Employment type | Uncategorized |
| Position level | Director or Above |
| Number of openings | 1 |
| Desired entry time | - |
| Required language skill | |
| Foreign language competence | - |
| Working hours | Others |
| Welfares / Leave systems |
Work details
About the client
Our client is a leading Japanese IT support provider and they provide new IT technology with better support and speedy and high quality services across globe.
They are looking out for an IT Helpdesk support Engineer for their Singapore Office.
Responsibilities
ž To operate the helpdesk and provide 1st Level /2nd Level IT support relating of IT Hardware and software via Telephone, Email, Remote and walk in users.
ž Telephone, Email and Remote support for Desktop (Windows, Mac OS), Notebook (Windows, Mac OS), Tablet, Printer, peripheral and IT Network device such as Router, Switch and Firewall.
ž Create / Close for support ticket using support ticketing system
ž To escalate calls to Level 2nd IT support engineer.
ž Coordinate with vendor on the repair / Maintenance of computer equipment
ž Help to computer setup and repair in repair center
Requirements
ž Minimum Diploma holder with 2 year working experience in IT support environment or also entry level candidates are welcome.
ž Possess a pro-active attitude towards customers and good working attitude.
ž Need to travel on-site customer places when required.
ž Ability to work together in a team as well as independently
About interview
Liaison
IT help desk support engineer
RGF HR Agent
Negotiable / Unpublished
