仕事概要
| 職種 | 営業、事務、企画、物流系／コールセンター、カスタマーサポート |
|---|---|
| 業種 | 消費財／ アパレル、服飾、アクセサリー |
| 雇用形態 | 未分類 |
| ポジションレベル | 本部長/経営層レベル |
| 募集人数 | 1名 |
| 希望入社時期 | - |
| 必須語学力 | |
| 活かせる語学 | - |
| 勤務時間 | その他 |
| 福利厚生・休暇 |
仕事詳細
Job Responsibilities:
• Interact with customers directly either by face to face, telephone or electronically
• Provide and process information in response to inquiries, concerns and requests about products and services
• Manage day to day of customer service operation including administration duties
• Ensure proper records of customer details, inquires, comments and transactions
• Perform necessary follow up
• Handle and resolve customer complaints
• Perform ad-hoc duties as assigned by the manager
Job Requirement:
• A minimum of three years’ of related experience at a multinational company
• Experience working in luxury industry is an advantage
• Strong communication and interpersonal skills
• Excellent customer service skills
• Ability to handle angry and difficult customers including complaints
• Good command of written and spoken English (incumbent has to return complaint emails)
• Independent, proactive and good problem solving skills
• Organized, able to multi-task and detail-oriented
• IT savvy (we are using SAP)
面接について
連絡先
Customer Service Executive
RGFタレントソリューションズ株式会社
応相談／非公開
