仕事概要
| 職種 | 営業、事務、企画、物流系／コールセンター、カスタマーサポート |
|---|---|
| 業種 | IT、通信、インターネット／ ソフト系 |
| 雇用形態 | 正社員 |
| ポジションレベル | 担当レベル |
| 募集人数 | 6名 |
| 希望入社時期 | ASAP |
| 必須語学力 |
日本語 （流暢に話せるレベル） 英語 （流暢に話せるレベル） |
| 活かせる語学 | 日本語、 英語、 |
| 勤務時間 | フルタイム |
| 福利厚生・休暇 | Performance Bonus Full Insurance Coverage Conducive working environment Well known Global Tech company |
仕事詳細
• Complete queries from Customer on software programs, billing, agreements. (Via email)
• Provide regular update to customer and complete resolution on any queries within the agreed service level
• Responsible for maintaining strict service levels (SLAs) with client activities
• Validate Agreement and contract to customers
• Review Agreements & Orders to ensure all legal requirements are met & documentation is complete
• Work with all level of the organization as well as the Company's partners to meet customer business needs
• Suggest more efficient ways for processing of work; learn new areas for possible future ownership
Job requirements:
• Minimum Diploma holder
• Strong administration and organization skills
• Excellent communication skills and a high focus on customer satisfaction
• Participate & lead any mini projects/workload on Program as directed by Business Process Specialist/Team Leader and in turn problem solve/action in a quick turnaround time
• Proactively develop plans to avoid potential problems & takes ownership of issues when they arise
• Able to Speak Japanese fluently – With JLPT N3/N2/N1
面接について
Video call via Microsoft TEAMS
連絡先
Customer Admin Executive - Japanese Speaking
INFOSYS BPM LIMITED SINGAPORE BRANCH
3000 〜 4200 SGD
