仕事概要
| 職種 | 営業、事務、企画、物流系／コールセンター、カスタマーサポート |
|---|---|
| 業種 | 広告、マスコミ／ マスコミ（出版、TV等）、印刷 |
| 雇用形態 | 未分類 |
| ポジションレベル | その他 |
| 募集人数 | 1名 |
| 希望入社時期 | - |
| 必須語学力 | - |
| 活かせる語学 | - |
| 勤務時間 | その他 |
| 福利厚生・休暇 |
仕事詳細
Job Description
Our Client:
Our client, a US-based TV network MNC, is currently on a rapid expansion for their businesses within the APAC region. Due to its business expansion, they are now seeking for the right dynamic talents to join their establishing team for their regional markets as Customer Service Associate (Australia). You will be required to undertake the following activities mentioned in the job description.
Job Description:
• Establish positive customer relationships with existing/new customers for the Australian market
• Handle enquiries and feedbacks through feedback channels
• Evaluating of information and interpretation of data for customer resolution
• Maintain and affirm long term relationship with customers and external stakeholders (eg, vendor management)
• Conduct research and to grasp information across multiple tools before responding to customers
• Working with cross functional team with the aim to provide best resolution presented to customers
• Continuous review on current process improvement so as to improve overall customer experience
• Escalation of issues on non-resolving issues to 2nd tier CS management
Job Requirements:
• Strong reporting and presentation skills – ability to interpret data and put across convincing positions
• Strong communication, interpersonal, and problem-solving skills
• Ability to display professionalism when interacting with customers
If you have a keen interest to kick-start a customer service career and is equipped with the required Thai-language ability, we strongly encourage you to apply for the position.
面接について
連絡先
Customer Service Associate (1 year contract)
RGFタレントソリューションズ株式会社
応相談／非公開
