仕事概要
| 職種 | ITエンジニア（SE、Web、ゲーム）／SE（NW、DB、サーバー、通信インフラ、セキュリティ） |
|---|---|
| 業種 | IT、通信、インターネット／ 通信サービス |
| 雇用形態 | 未分類 |
| ポジションレベル | その他 |
| 募集人数 | 1名 |
| 希望入社時期 | - |
| 必須語学力 | - |
| 活かせる語学 | - |
| 勤務時間 | その他 |
| 福利厚生・休暇 |
仕事詳細
Company Overview
ー多国籍企業にてNetwork Engineerポジション募集
ービザサポート有、シフトワーク勤務
Job Description
【業務内容】
下記がご担当いただく業務内容となります。
• Proactively manage and monitor global/domestic customer network performance for 24x7 to meet customers' Service Level expectations
• Use our standardized tool to isolate/diagnose network faults
• Drive to problem resolution and search for root cause
• To effectively manage service providers and device vendors
• Communicate frequently with internal/external customers/teams via phone/email/Q/web tools (e.g. Fault reporting, notification and escalation)
• Work with various teams to meet the customer focused targets
Requirements
【要件】
下記要件を満たしている方を募集します。
[Requested skills/experience]
• CCNA Routing and Switching or equivalent
• Knowledge of and the ability to configure, diagnose, and use installed networks/communications devices such as routers, switches, and load balancers.
• Knowledge of business concepts, tools and techniques and ability to operate with a business mindset that complements one's functional specialty and keeps it in a business context
• Independent, self-driven, highly customer focused and has desire to learn about Network and new technologies
• Good understanding of network protocols such as TCP/IP, SNMP and VOIP.
• Self-driven, able to persists in the face of obstacles, willing to lead and drive the innovative ideas
• A strong team player who seeks a long-term career in this position
• An active listener who is warm, friendly and has a great telephone voice.
• English and Japanese language: Strong written and verbal communication skills including Japanese Polite expressions(Keigo). If the applicant is a non-Japanese native speaker, “Japanese Language Proficiency Test”, Level N1 certificate is required.
• Be able to work on rotating shifts (12 hours).
[Preferred skills/experience]
• CCNP Routing and Switching
• Extensive experience in managing WAN/LAN networks and routers/servers, SD-WAN
• Strong technical knowledge of telecommunication products and services (e.g. Leased line, Ethernet, MPLS, VPN, Broadband and ISDN)
• Call center experience for corporate customers
Additional Job Information
【給与】
SGD4,500-5,000
※ご経験による
Working Hours:
Shift Hours Shift Pattern
12-Hours Rotating Day : 0800 – 2000
Night : 2000 – 0800 8-day cycle: 2 days, 2 off, 2 nights, 2 off
面接について
連絡先
Senior Associate, Work Center Technical Support
RGFタレントソリューションズ株式会社
応相談／非公開
