仕事概要
| 職種 | 営業、事務、企画、物流系／コールセンター、カスタマーサポート |
|---|---|
| 業種 | IT、通信、インターネット／ インターネットサービス |
| 雇用形態 | 未分類 |
| ポジションレベル | その他 |
| 募集人数 | 1名 |
| 希望入社時期 | - |
| 必須語学力 | - |
| 活かせる語学 | - |
| 勤務時間 | その他 |
| 福利厚生・休暇 |
仕事詳細
Company Overview
-外資系プラットフォーム企業にてカスタマーサービス募集
-多国籍の環境/シティ勤務、上司への報告や社内研修など全て英語になりますので、
英語が流暢に話せる、理解できる方を募集しております。
Job Description
【業務内容】
下記がご担当いただく業務内容となります。
• Work with our global User Satisfaction team to ensure the best possible service for our travelers at all times.
• Develop and deliver ongoing coaching and training to ensure a consistent voice and quality across the User Satisfaction function.
• Take ownership of individual user problems from start to finish, liaising with our partners and internal stakeholders to ensure positive outcomes and delight our users.
• Proactively work to solve recurring user problems by working closely with commercial and technical areas of the business
• Be an evangelist for the voice of the customer internally.
• Help improve processes and reduce waste wherever possible.
• Maintain and continuously improve our on-site Help pages.
Requirements
【要件】
下記要件を満たしている方を募集します。
• Online Customer Service/ User Satisfaction experience, preferably in an online or travel environment.
• Fluency in Japanese to be able to communicate to our Japanese local users.
• A passion for outstanding customer service, along with a history of success delivering excellent customer service via email and social channels.
• Exceptional people skills; ability to influence, inspire and convey ideas.
• Strong coaching and development skills.
• Outstanding written English ability and complaint handling skills.
• Great organisational and communication skills.
• Ability to adeptly handle difficult situations in writing, balancing multiple stakeholder interests.
• Excellent judgement and awareness in difficult circumstances.
• Comfortable handling data and making data-driven decisions.
• Strong user, product, commercial and growth awareness.
• Attention to detail and commitment to perfection in your work.
• An ability to multi-task across a variety of business areas.
• Experience with online web applications and tools; experience of Zendesk or JIRA a plus.
• Excellent written and spoken English, any other languages helpful.
• Passion for helping others and a positive outlook in challenging situations.
• Fast learner and enthusiasm for absorbing new concepts and processes with a flexible and adaptable approach.
• Positive approach to work and to continuous improvement.
Additional Job Information
【給与】
SGD4590－5600ドル＋業績賞与
※ご経験による
面接について
連絡先
Customer Service
RGFタレントソリューションズ株式会社
応相談／非公開
