仕事概要
| 職種 | 営業、事務、企画、物流系／コールセンター、カスタマーサポート |
|---|---|
| 業種 | 人材、教育、コンサル、専門サービス／ その他人材、教育、コンサル、専門サービス |
| 雇用形態 | 未分類 |
| ポジションレベル | 本部長/経営層レベル |
| 募集人数 | 1名 |
| 希望入社時期 | - |
| 必須語学力 | |
| 活かせる語学 | - |
| 勤務時間 | その他 |
| 福利厚生・休暇 |
仕事詳細
Company Overview
- A membership services club with operations in Japan and in Singapore
- Japanese company
It provides concierge service via phone/website where the members can book hotel/restaurant and purchase gifts.
Job Description
We are currently looking for a customer service executive to serve customers by providing product and service information; resolving product and service problems.
- Handle customers enquiries in courteous and professional manner.
- Identify and assess customers’ needs to achieve satisfaction.
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
- Ensure payment condition and follow up.
- Greet customers warmly and ascertain problem or reason for calling.
- Work with customer service manager to ensure proper customer service is being delivered.
- Manage customer database.
- Other ad hoc work.
Requirements
Our client needs someone with the following skills:
- Have at least 1-2 years in a customer service experience.
- Excellent written and verbal communication skill.
- Customer orientation and ability to adapt/respond to different types of characters.
面接について
連絡先
Customer Service Executive(Singapore market)
RGFタレントソリューションズ株式会社
応相談／非公開
