Human Resources Manager

Human Resources Manager, Singapore Sales, Marketing & Services

お問合せ＃JO-171106-139862



【Job Summary】

As a member of the professional staff, contributes specialized knowledge and skill in a discipline (e.g. Sales, Marketing & Services) area to support team and/or department business objectives. Generally, works under limited supervision, but within established guidelines, producing and analyzing more complex business information to assist in the decision-making process. Responsible for selection, supervision and development of staff in accordance with company policies and procedures.

Reporting to the Director of Human Resources, Singapore (DHR), the Human Resources Manager is responsible for the Human Resources team supporting the Sales, Marketing & Services operations in Singapore, supporting the DHR with Sales & Marketing operations in Japan or other AP locations, and the development, implementation and application of strategic planning, policies and programmes through partnership with the DHR. This includes but not limited to recruiting, total compensation, performance management, associate development and retention, handles sensitive legal matters and succession planning. Additionally, this role will oversee the site's payroll administration and develop local policies and procedures that will contribute to the success of the Sales, Marketing & Services operations and improve the overall working environment. In performing the duties, legal regulations as well as operating procedures must be complied. The focus is on proactively delivering human resource services that meet or exceed the needs of our associates and contribute to business success.



【Job Description】

Works to enhance the organization's capabilities through effective staffing and development of others by:

-coaching own team to collaborate with others.

-using appropriate interviewing tools to hire the best people available from inside or outside.

-establishing goals and delegating tasks appropriately.

-providing timely coaching and feedback

-making and rewarding distinctions in performance.

-engaging in progressive disciplinary processes, when appropriate.



Assists more senior associates in achieving business results by:

-identifying opportunities to enhance the effectiveness of business processes.

-providing training and technical guidance to less senior staff, where appropriate, and serving as point-of-contact for problem resolution.

-participating in setting department operating plans.

-recognizing and celebrating team successes.

-achieving results against budget within scope of responsibility.



Strategic

-Partner with the DHR in setting team direction and goals

-Set departmental objectives and action plans that are strategically aligned with corporate plans

-Maintain awareness of interrelationships between on-going activities within the organization and subsequently plan assignments and allocate resources accordingly

-Develop cost-benefit analyses to set priorities, choose goals or make decisions

-Develop and use systems to organize and track information

-Keep abreast of and capitalize on business opportunities

-Foster continuous improvements in human resource function by analyzing processes, monitoring effectiveness and recommending changes



Recruitment and Selection

-Manages the recruiting and employment process for all Sales, Marketing & Services departments, including designing local recruitment policies, programmes and procedures.

-Consults with senior managers and recommends and implements employment practices.

-Trains and communicates with managers to achieve successful accomplishment of recruiting objectives.

-Oversees the design and placement of employment advertising. To ensure the attraction, selection and retention of a diverse workforce in the most cost effective and efficient means to meet business needs.

-Develops and implements innovative and cost effective recruiting resources via internet web sites, career fairs and recommendation programmes

-Anticipate manpower requirements by comparing business needs with the strengths and weaknesses of existing associates.



Total Compensation

-Partner with regional HR Leadership on the management of compensation and benefits, to ensure that all aspects of compensation and benefits are competitive and effective in attracting, motivating and retaining high quality associates.

-Conduct market surveys to ensure, at minimum, alignment with industry practices.



Performance Management

-Share relevant, timely information to help others understand and support business objectives

-Monitor performance appraisal processes, ensuring reviews are conducted in a fair and timely manner



Training and Development

-Collaborates with regional HR Leadership to create, implement and oversee the Singapore Office Training programmes and learning systems to support individual and organizational performance

-Conducts needs analysis and develops plans that outline training approaches to meet objectives, resources needed, budgets and timelines. Coordinate and, if appropriate, deliver training programmes such as new hire orientation, technical skills training and management training

-Tracks and reports all training and related expenses against training budget.



Associate Relations

-Provides advice and support to management, adjudicating associate grievances and corrective action through the Guarantee of Fair treatment process.



Policies and Procedures

-Work collaboratively with regional HR Leadership to leverage resources and to ensure consistency with policies and procedures across regional Sales, Marketing & Services operations.



Payroll Administration

-Ensure wages are paid in accordance to Local Standard Operation Procedure and local legislation

-Conduct wage surveys to ensure salaries are competitive in the market and provide recommendations for adjustments to Director of Human Resources



【Job Requirements】

1.Diploma/Degree in Human Resources Management

2.Service-oriented with minimum 5 years' experience in a similar capacity in the hospitality or service industry

3.Solid functional background in general human resource management

4.Experience supporting a contact centre environment, or sales operations an advantage

5.Excellent written and verbal communication skills in English and ideally with basic Japanese; Mandarin an advantage. (to communicate in/out of the office)

6.Proficient in Microsoft Office applications, and a working knowledge of HRIS systems.



【Salary】

SGD7,000-9,000



【Language】

English:business level to communicate in/out of the office

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