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  3. 【FMCG】Order Management Analyst

【FMCG】Order Management Analyst

3000 〜 4000 SGD

  • JAC Recruitment Singapore
  • Location: Singapore City Center
  • Japanese level:Business │Required length of experience:1 year to less than 3 years
  • Permanent
  • 1 year to less than 3 years
  • Close

Job summary

Job category Sales / Clerical / Planning / Logistics/Corporate Planning / Business Management / New Business Development
Industry Distribution / Transportation Industry/ Distribution / Transportation / Warehousing
Employment type Permanent
Position level Section Manager
Number of openings 1
Desired entry time -
Required language skill

English (Business)

Foreign language competence -
Working hours Full Time

Work details

Our client is fortune 500 US MNC in FMCG industry which specialized in personal care and cleaning products. Now they are looking for Order Management Analyst – Japanese speaking to join their dynamic and fun team.The OM Analyst is focused on insuring product delivery to the customer occurs in accordance with the needs and requirements of the customer (right time, right place, and right product) while operating within company’s policy. The OM Analyst is responsible for leading issue resolution related to product ordering and product delivery. They work with all necessary organizations within company as well as the 3rd party logistics companies and the customers to resolve any product order to delivery issues. The OM Analyst is a key contributor to ensuring customer satisfaction. The major responsibilities of the OM Analyst are listed below. · Respond to customers’ calls & enquires in a timely manner· Ensure timely order processing with accuracy in SAP*· Do order quality corrections and root cause· Support Product allocation· Ensure order size optimization· Handle emergency orders and emergency alternate procedure· Handle inquiries on price, products and promotions· Participate in credit control communication· Deliver booking and follow-up on delivery incidents with Physical Distribution· Handle returns and refusals· Do VMI related tasks*· Issue reports and follow-up on results· Inform customer/CBD of reported shortages· Assign correct reason codes for root cause analysis on all KPI's· Collaborate with BPO (back end operation team in China) via CRM *· Participate in internal and external audits· Be the expert in the customer(s) order pattern REQUIREMENTS· Have strong academic credentials· Able to work independently as well· Have strong interpersonal and communication skills· Are excellent in cognitive thought and problem solving as in a team· Proficiency in Japanese language as the role requires managing orders and customer requests for the Japan Market

About interview


SingaporeSingapore City Center- Map

Name of person in charge of hiring:JAC Japanese Speaking Div

【FMCG】Order Management Analyst

JAC Recruitment Singapore

3000 〜 4000 SGD


Company overview

JAC Recruitment Singapore【FMCG】Order Management Analyst JAC Recruitment Singapore【FMCG】Order Management Analyst

JAC Recruitment Singapore

Human Resources / Education / Consulting / Professional Services /Staffing / Recruiting

海外転職、シンガポール転職・シンガポール求人情報はJAC Recruitment



Recruitment Specialist Across Asia and UK

JAC Recruitment is a truly international company. Founded in London in 1975 and extending our footprint to Asia in 1987, we are the longest established international recruitment company group in the region. We place high caliber professionals, many with specialist language abilities, across all major multinational companies in the Asia region and beyond.

Our network of businesses spans 25 offices in 10 countries, across Asia and the U.K. and Japan. We are more than 1,000 professional consultants worldwide, specialists in our industries who believe in making connections. Take the first step in finding that perfect connection for you

Company profile


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