Policy Holders' Executive

Policy Holders’ Executive
PURPOSE
•Provide and deliver competent, efficient and quality customer services at service standard levels above the peers in the market.


KEY ACCOUNTABILITIES
•Responsible in all Policy servicing matters e.g. policy issuance, billing, membership enrolment (data entry and card printing) 
•Attend to direct customers enquires and requests (including New Business, Renewals, Policy Servicing, Claims, and Premium Management) through phone, e-mail, web-chat, SMS and counter.
•Delivering high quality, accurate and prompt service to customers meeting or exceeding respective service levels and turnaround times. 
•Complying with the relevant regulations, internal policies and procedures in the service delivery. 


QUALIFICATIONS / EXPERIENCE
•Experience in insurance policy serving is a must. 
•Diploma holders with relevant experience
•Degree holders
•At least 1 – 3 years of experience within the insurance industry
•Preferably possess relevant insurance certifications i.e. HI
•Positive and driven work attitude.
•Able to work independently and within a team.
•Must have Group Medical system knowledge, including Group Term Life
•Excellent verbal and written communication skills.
•Able to handle multiple tasks simultaneously.
•Work as a team member in a team environment.
•Familiar with a wide range of personal insurance products. 
•Proficiency in MS Office skills and generally tech-savvy.

SingaporeOther parts of Singapore Map

Name of person in charge of hiring：