Job summary
| Job category | Sales / Clerical / Planning / Logistics／Call Center / Customer Support |
|---|---|
| Industry | IT / Communications / Internet／ Software |
| Employment type | Permanent |
| Position level | Staff / Member |
| Number of openings | 6 |
| Desired entry time | ASAP |
| Required language skill |
Japanese （Fluent） English （Fluent） |
| Foreign language competence | Japanese、 English、 |
| Working hours | Full Time |
| Welfares / Leave systems | Performance Bonus Full Insurance Coverage Conducive working environment Well known Global Tech company |
Work details
• Complete queries from Customer on software programs, billing, agreements. (Via email)
• Provide regular update to customer and complete resolution on any queries within the agreed service level
• Responsible for maintaining strict service levels (SLAs) with client activities
• Validate Agreement and contract to customers
• Review Agreements & Orders to ensure all legal requirements are met & documentation is complete
• Work with all level of the organization as well as the Company's partners to meet customer business needs
• Suggest more efficient ways for processing of work; learn new areas for possible future ownership
Job requirements:
• Minimum Diploma holder
• Strong administration and organization skills
• Excellent communication skills and a high focus on customer satisfaction
• Participate & lead any mini projects/workload on Program as directed by Business Process Specialist/Team Leader and in turn problem solve/action in a quick turnaround time
• Proactively develop plans to avoid potential problems & takes ownership of issues when they arise
• Able to Speak Japanese fluently – With JLPT N3/N2/N1
About interview
Video call via Microsoft TEAMS
Liaison
SingaporeOther parts of Singapore438B Alexandra Road #02-01/06 Block B Alexandra Technopark Map
Name of person in charge of hiring：LOH Gary
Customer Admin Executive - Japanese Speaking
INFOSYS BPM LIMITED SINGAPORE BRANCH
3000 〜 4200 SGD
