Customer Service

Company Overview
-外資系プラットフォーム企業にてカスタマーサービス募集
-多国籍の環境/シティ勤務、上司への報告や社内研修など全て英語になりますので、
英語が流暢に話せる、理解できる方を募集しております。

Job Description
【業務内容】
下記がご担当いただく業務内容となります。

• Work with our global User Satisfaction team to ensure the best possible service for our travelers at all times.
• Develop and deliver ongoing coaching and training to ensure a consistent voice and quality across the User Satisfaction function.
• Take ownership of individual user problems from start to finish, liaising with our partners and internal stakeholders to ensure positive outcomes and delight our users.
• Proactively work to solve recurring user problems by working closely with commercial and technical areas of the business
• Be an evangelist for the voice of the customer internally.
• Help improve processes and reduce waste wherever possible.
• Maintain and continuously improve our on-site Help pages.

Requirements
【要件】
下記要件を満たしている方を募集します。

• Online Customer Service/ User Satisfaction experience, preferably in an online or travel environment.
• Fluency in Japanese to be able to communicate to our Japanese local users.
• A passion for outstanding customer service, along with a history of success delivering excellent customer service via email and social channels.
• Exceptional people skills; ability to influence, inspire and convey ideas.
• Strong coaching and development skills.
• Outstanding written English ability and complaint handling skills.
• Great organisational and communication skills.
• Ability to adeptly handle difficult situations in writing, balancing multiple stakeholder interests.
• Excellent judgement and awareness in difficult circumstances.
• Comfortable handling data and making data-driven decisions.
• Strong user, product, commercial and growth awareness.
• Attention to detail and commitment to perfection in your work.
• An ability to multi-task across a variety of business areas.
• Experience with online web applications and tools; experience of Zendesk or JIRA a plus.
• Excellent written and spoken English, any other languages helpful.
• Passion for helping others and a positive outlook in challenging situations.
• Fast learner and enthusiasm for absorbing new concepts and processes with a flexible and adaptable approach.
• Positive approach to work and to continuous improvement.

Additional Job Information
【給与】

SGD4590－5600ドル＋業績賞与
※ご経験による

SingaporeOther parts of Singapore Map

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