Job summary
| Job category | Sales / Clerical / Planning / Logistics／Call Center / Customer Support |
|---|---|
| Industry | Human Resources / Education / Consulting / Professional Services／ Other Human Resources / Education / Consulting / Professional Services |
| Employment type | Uncategorized |
| Position level | Director or Above |
| Number of openings | 1 |
| Desired entry time | - |
| Required language skill | |
| Foreign language competence | - |
| Working hours | Others |
| Welfares / Leave systems |
Work details
Company Overview
- A membership services club with operations in Japan and in Singapore
- Japanese company
It provides concierge service via phone/website where the members can book hotel/restaurant and purchase gifts.
Job Description
We are currently looking for a customer service manager to help to build customer relations and manage service team.
- Manage a team of service staff, motivates them and responsible for performance of the team.
- Handle customers enquiries in courteous and professional manner.
- Ensure payment condition and follow up.
- Manage customer database.
- Other ad hoc work.
Requirements
Our client needs someone with the following skills:
- Minimum 5 years in a customer service experience in service industry or similar industry.
- At least 1 year experience in management role.
- Strong customer service orientation.
- Excellent written and verbal communication skill.
- Effective interpersonal skills.
About interview
Liaison
Customer Service Manager(Singapore market)
RGF HR Agent
Negotiable / Unpublished
