Job summary
| Job category | Sales / Clerical / Planning / Logistics／Call Center / Customer Support |
|---|---|
| Industry | Human Resources / Education / Consulting / Professional Services／ Other Human Resources / Education / Consulting / Professional Services |
| Employment type | Uncategorized |
| Position level | Director or Above |
| Number of openings | 1 |
| Desired entry time | - |
| Required language skill | |
| Foreign language competence | - |
| Working hours | Others |
| Welfares / Leave systems |
Work details
Company Overview
- A membership services club with operations in Japan and in Singapore
- Japanese company
It provides concierge service via phone/website where the members can book hotel/restaurant and purchase gifts.
Job Description
We are currently looking for a customer service executive to serve customers by providing product and service information; resolving product and service problems.
- Handle customers enquiries in courteous and professional manner.
- Identify and assess customers’ needs to achieve satisfaction.
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
- Ensure payment condition and follow up.
- Greet customers warmly and ascertain problem or reason for calling.
- Work with customer service manager to ensure proper customer service is being delivered.
- Manage customer database.
- Other ad hoc work.
Requirements
Our client needs someone with the following skills:
- Have at least 1-2 years in a customer service experience.
- Excellent written and verbal communication skill.
- Customer orientation and ability to adapt/respond to different types of characters.
About interview
Liaison
Customer Service Executive(Singapore market)
RGF HR Agent
Negotiable / Unpublished
